Contact Orvyx Support
For app issues, general feedback, account questions, subscription help, or feature suggestions, contact:
Orvyx VPN is operated by AFNATO (SMC-Private) Limited.
Please do not send passwords, VPN credentials, Apple authentication tokens, private keys, or other sensitive authentication information by email.
VPN Connection Help
If Orvyx is not connecting as expected, try the following:
- confirm that your device has an active internet connection;
- disconnect and reconnect from Orvyx;
- try Quick Connect or select a different VPN location;
- close and reopen the Orvyx VPN app;
- restart your device if the VPN configuration appears stuck; and
- make sure you are using the latest available version of Orvyx VPN.
If the issue continues, email support and include your Orvyx account/support code, app version, iOS version, and a short description of what happened.
Subscriptions and Purchases
Orvyx Premium subscriptions purchased in the iOS app are billed and managed through Apple’s App Store.
You can manage or cancel an active subscription from your Apple account or App Store subscription settings.
If you previously purchased Orvyx Premium and access is not showing correctly, use Restore Purchases in the Orvyx app.
Deleting the Orvyx app or deleting your Orvyx account does not automatically cancel an App Store subscription.
Refund requests for App Store purchases are handled by Apple under Apple’s applicable purchase and refund policies.
Account and Sign in with Apple
Orvyx automatically creates an account identifier so the app can provide VPN access, subscription entitlement, and support functionality.
You may optionally use Sign in with Apple to link or recover your Orvyx account.
Your Orvyx account/support code can help us locate the correct account when you contact support. Please share that code only with Orvyx Support when needed.
Delete Your Orvyx Account
You can initiate permanent account deletion directly in the Orvyx VPN app from the Account section by selecting Delete Account.
Account deletion permanently removes your Orvyx account and associated account data, subject to limited information that may need to be retained for lawful security, fraud-prevention, accounting, or similar purposes as explained in our Privacy Policy.
If you need assistance with account deletion, contact support@orvyxvpn.com.
Privacy and Data Requests
You can review how Orvyx handles information in our Privacy Policy.
For privacy questions, access requests, correction requests, or other privacy-related matters, contact support@orvyxvpn.com.
Before Contacting Support
Including the following information can help us investigate more efficiently:
- your Orvyx account/support code;
- your Orvyx app version;
- your iOS version;
- the VPN location or protocol involved, if relevant;
- a short description of the issue and what you expected to happen; and
- a screenshot of the error, if useful and if it does not contain sensitive information.
Never send your Apple password, authentication token, VPN credential, private key, or other secret information.